$25 OFF Your First Clean with Code 'First25'
Frequently Asked Questions
At Queens of Clean Services, we pride ourselves on offering a variety of services to suit your needs, from standard cleaning, deep cleaning, move out cleaning, & more. Check out some of the most frequently asked questions about our services below to learn more.
SERVICE RELATED
Scheduling a cleaning appointment is easy! You can book online through our website, give us a call, or send us an email. Our friendly customer service team will assist you in finding a convenient time slot that fits your schedule.
Happily serving the Charlotte Metro area, Ballantyne, Matthews, Pineville, Waxhaw, Weddington, Harrisburg, and Concord. If your home is outside of these areas, please contact us and we will do our best to accommodate you.
We use high-quality, eco-friendly cleaning products that are safe for you, your family, and your pets. If you have specific preferences or allergies, please let us know, and we’ll accommodate your needs.
For your first service, we suggest booking a Deep Clean so our team can get your home in tip-top shape. Then a Crown Clean every 2-3 weeks will keep your home looking great. For more information, take a look at our services page to see what service best suits your cleaning needs.
No, we bring all the necessary cleaning equipment and supplies with us. You don’t have to worry about a thing—we’ll arrive fully equipped to tackle the job efficiently.
Yes! If you prefer to have your own cleaning supplies, products, and equipment used, please provide that information in the comments section on the booking page.
We offer both one-time and recurring cleaning services to accommodate your needs. Whether you need a deep clean before a special event or regular, weekly, quarterly, or monthly maintenance, we’ve got you covered. Contact our office and let us customize a package that’s right for you!
Certainly! You’ll find additional services available on our booking page. If you don’t see the specific service you’d like to add, please feel free to include that information in the comments section on the booking page. We’ll consider your request and do our best to accommodate your needs.
Due to the extra time, effort, and additional cleaning product, we typically charge a heavy-duty fee for homes where excessive cleaning is needed. The heavy-duty fee starts at an additional $75 to $200 depending on the condition of the home. Let us know when you book your cleaning and we will add a heavy-duty cleaning fee. If upon arrival we find excessive cleaning is required, we will include an additional heavy-duty fee to your booking, in addition to the original deep cleaning fee.
Yes! We tailor our cleaning plans to meet the unique needs and preferences of each client. Whether you require daily, weekly, or monthly cleanings, we’ll create a customized plan that works for you.
Absolutely! We understand that every home is unique, and we’re happy to tailor our services to your preferences. Just let us know which tasks you’d like us to prioritize or avoid, and we’ll customize our cleaning checklist accordingly.
Certainly! We provide various add-on services such as refrigerator and oven cleaning, laundry, and more. You can select from the add-on options during the booking process. You can provide “special instructions” for additional details or requests. Click here to access our booking form and explore our add-on services in more detail.
We strive to maintain consistency by assigning the same cleaners to each job. However, in cases of emergency or illness, another technician will be assigned, ensuring the same level of quality training.
Absolutely! We understand that every home is unique, and we’re happy to tailor our services to your preferences. Just let us know which tasks you’d like us to prioritize or avoid, and we’ll customize our cleaning checklist accordingly.
We respectfully request that you keep any dogs in your household away from our housekeepers while they are cleaning your home (preferably by kenneling or removing them from the premises). While you may allow your cats to roam freely, it is advisable to confine them behind closed doors if they tend to attempt escape. If an unsecured pet impedes our housekeepers from cleaning your home, they will be unable to complete the service.
We apply a pet fee of $30 per pet to cover the cleaning of pet fur, food, and stains/spots caused by your pet. This fee also includes the replacement of vacuum filters and cleaning of our equipment to prevent allergen transfer to other clients. Should we discover a pet upon arrival that was not disclosed beforehand, we reserve the right to add a pet cleaning to the service. We do not perform cleanings in homes with pet/animal waste, insects, biohazards, mold, etc. If we encounter these conditions upon arrival, your appointment will be canceled with a full charge cancellation fee
- Moving large and bulky furniture, or moving large appliances. Should you require cleaning behind a couch, bedframe, or dresser, kindly arrange to have these items moved before our scheduled arrival.
- While we are adept at cleaning windows, ceiling fans, and cupboards, areas inaccessible with a 2-step ladder will not be cleaned.
- We do not handle the cleaning of bio-hazardous substances such as feces or blood.
- Illicit materials or drug paraphernalia.
- Unsecured weapons, mold, and mildew,
- We do not provide services for properties that are infested.
- Cleaning for excessively dirty, damaged, or cluttered homes until after clutter/items have been removed.
SERVICE RELATED
Scheduling a cleaning appointment is easy! You can book online through our website, give us a call, or send us an email. Our friendly customer service team will assist you in finding a convenient time slot that fits your schedule.
Happily serving the Charlotte Metro area, Ballantyne, Matthews, Pineville, Waxhaw, Weddington, Harrisburg, and Concord. If your home is outside of these areas, please contact us and we will do our best to accommodate you.
We use high-quality, eco-friendly cleaning products that are safe for you, your family, and your pets. If you have specific preferences or allergies, please let us know, and we’ll accommodate your needs.
For your first service, we suggest booking a Deep Clean so our team can get your home in tip-top shape. Then a Crown Clean every 2-3 weeks will keep your home looking great. For more information, take a look at our services page to see what service best suits your cleaning needs.
No, we bring all the necessary cleaning equipment and supplies with us. You don’t have to worry about a thing—we’ll arrive fully equipped to tackle the job efficiently.
Yes! If you prefer to have your own cleaning supplies, products, and equipment used, please provide that information in the comments section on the booking page.
We offer both one-time and recurring cleaning services to accommodate your needs. Whether you need a deep clean before a special event or regular, weekly, quarterly, or monthly maintenance, we’ve got you covered. Contact our office and let us customize a package that’s right for you!
Certainly! You’ll find additional services available on our booking page. If you don’t see the specific service you’d like to add, please feel free to include that information in the comments section on the booking page. We’ll consider your request and do our best to accommodate your needs.
Due to the extra time, effort, and additional cleaning product, we typically charge a heavy-duty fee for homes where excessive cleaning is needed. The heavy-duty fee starts at an additional $75 to $200 depending on the condition of the home. Let us know when you book your cleaning and we will add a heavy-duty cleaning fee. If upon arrival we find excessive cleaning is required, we will include an additional heavy-duty fee to your booking, in addition to the original deep cleaning fee.
Yes! We tailor our cleaning plans to meet the unique needs and preferences of each client. Whether you require daily, weekly, or monthly cleanings, we’ll create a customized plan that works for you.
Absolutely! We understand that every home is unique, and we’re happy to tailor our services to your preferences. Just let us know which tasks you’d like us to prioritize or avoid, and we’ll customize our cleaning checklist accordingly.
Certainly! We provide various add-on services such as refrigerator and oven cleaning, laundry, and more. You can select from the add-on options during the booking process. You can provide “special instructions” for additional details or requests. Click here to access our booking form and explore our add-on services in more detail.
We strive to maintain consistency by assigning the same cleaners to each job. However, in cases of emergency or illness, another technician will be assigned, ensuring the same level of quality training.
Absolutely! We understand that every home is unique, and we’re happy to tailor our services to your preferences. Just let us know which tasks you’d like us to prioritize or avoid, and we’ll customize our cleaning checklist accordingly.
We respectfully request that you keep any dogs in your household away from our housekeepers while they are cleaning your home (preferably by kenneling or removing them from the premises). While you may allow your cats to roam freely, it is advisable to confine them behind closed doors if they tend to attempt escape. If an unsecured pet impedes our housekeepers from cleaning your home, they will be unable to complete the service.
We apply a pet fee of $30 per pet to cover the cleaning of pet fur, food, and stains/spots caused by your pet. This fee also includes the replacement of vacuum filters and cleaning of our equipment to prevent allergen transfer to other clients. Should we discover a pet upon arrival that was not disclosed beforehand, we reserve the right to add a pet cleaning to the service. We do not perform cleanings in homes with pet/animal waste, insects, biohazards, mold, etc. If we encounter these conditions upon arrival, your appointment will be canceled with a full charge cancellation fee
- Moving large and bulky furniture, or moving large appliances. Should you require cleaning behind a couch, bedframe, or dresser, kindly arrange to have these items moved before our scheduled arrival.
- While we are adept at cleaning windows, ceiling fans, and cupboards, areas inaccessible with a 2-step ladder will not be cleaned.
- We do not handle the cleaning of bio-hazardous substances such as feces or blood.
- Illicit materials or drug paraphernalia.
- Unsecured weapons, mold, and mildew,
- We do not provide services for properties that are infested.
- Cleaning for excessively dirty, damaged, or cluttered homes until after clutter/items have been removed.
CLEANING SERVICES
To see what’s included in the standard essentials, please check out our cleaning checklist here:
To see what’s included in the standard essentials, please check out our cleaning checklist here:
We would greatly appreciate it if all items are picked up from the floors (toys, clothes, shoes, etc.), all personal items are removed from kitchen countertops, bathroom vanities, and shower ledges, and no dishes are in the kitchen sink unless included in your cleaning
We provide a 1-hour arrival window for our services. Please note that we schedule deep cleans and move-in/move-out cleans only in the morning due to the extended time required for these services.
Nope! It is not necessary for you to be present while your team provides your cleaning service. Most customers prefer to leave while their services are being completed. While you do not need to be present for the housekeeper to work their magic. You can leave a spare key for us that we will keep in a lock box or provide a garage or door code.
After your home is cleaned by Queens of Clean, our team will conduct a mandatory inspection with you. We recommend referencing our cleaning checklist during this walk-through and notifying the team of any overlooked areas. If you are dissatisfied and report it during this inspection, we will perform a complimentary re-clean.
We allocate a maximum time limit to complete the checklist of tasks based on factors such as your home’s size, the chosen cleaning package, and the number of housekeepers assigned (occasionally working in teams of two). While we endeavor to accomplish all tasks on the list, this depends on your home’s condition within the service time frame.
If you will not be home upon our cleaner’s arrival, please keep us informed about gate or door codes, smart locks, and lockboxes by leaving a note when scheduling your services. Each customer is responsible for ensuring that our cleaners have access to their home. It’s important to respond to any texts we send booking notes. If your housekeeper is unable to enter your home, the cleaning appointment may be canceled and nonrefundable. requesting access information or to include access instructions in your
Tips are not expected, but they are greatly appreciated. You can tip the housekeeper on the day of the service, upon completion of the cleaning.
It’s important to inspect your home for any lost or damaged property and promptly inform us. We will take immediate steps to address the matter, including repairing or replacing any items that may have been lost or damaged during the cleaning process.
MANAGE YOUR ACCOUNT
We make booking your cleaning appointment easy! To book your appointment click BOOK NOW and complete the booking form. You can also contact us via telephone at 704-232-3997 to book your appointment.
To create a Queens of Clean account, simply book a service, and an account will be automatically generated for you. From there, you can set up your account by choosing a password, and you’re all set to get started.
Click the Login tab on the website. You will then be prompted to sign in using the email address and password you created.
Log into your account at and update your card on file. Your new card will automatically be noted as your default card.
You can submit a password change request on the customer login page.
After your home is cleaned by Queens of Clean, our team will conduct a mandatory inspection with you. We recommend referencing our cleaning checklist during this walk-through and notifying the team of any overlooked areas. If you are dissatisfied and report it during this inspection, we will perform a complimentary re-clean.
MANAGE YOUR ACCOUNT
We make booking your cleaning appointment easy! To book your appointment click BOOK NOW and complete the booking form. You can also contact us via telephone at 704-232-3997 to book your appointment.
To create a Queens of Clean account, simply book a service, and an account will be automatically generated for you. From there, you can set up your account by choosing a password, and you’re all set to get started.
Click the Login tab on the website. You will then be prompted to sign in using the email address and password you created.
Log into your account at and update your card on file. Your new card will automatically be noted as your default card.
You can submit a password change request on the customer login page.
Log into your account and update your card on file. Your new card will automatically be noted as your default card.
PRICING & BILLING
If free parking is not available in my complex, will this charge be applied to my cleaning?
The cost of our cleaning services depends on factors such as the size of your home, the frequency of cleaning, and any additional services you may require. We offer transparent pricing and can provide you with a customized quote based on your specific needs.
Our system automatically processes payment using your default payment method two days before your scheduled service, typically around 5 p.m. ET. In the event of a payment failure, the system will make two additional attempts to charge the card at 10 a.m. ET and 12 p.m. ET the following day. If there are any issues with the payment, we’ll notify you.
Yes, we offer discounts on recurring services, senior citizen and veteran cleaning. Book one of the frequency options below and after your first service and you’ll save on every subsequent cleaning!
Weekly – 20% off
Every 2 Weeks* – 15% off *our most popular option!
Monthly – 10% off
Certainly! You can easily apply your coupon or gift card code during the booking process by entering it into the designated field on the booking form. Once entered, your final price will be adjusted automatically to reflect the balance on your coupon. Additionally, you can always check the balance on your gift cards by logging into your account at any time.
REFUNDS/ CANCELLATIONS/
RESCHEDULING
We understand that life can be unpredictable. If you need to reschedule or cancel your cleaning appointment, please notify us at least 24 hours in advance, and we’ll be happy to accommodate your request.
Right after your service, we’ll prompt you to rate your experience and provide feedback. Our Service Team closely monitors feedback emails and ratings and is available to assist you. You’re also encouraged to reach out via email at support@queensofclean.com for any concerns.
Should the cleaning service not meet your expectations, please contact us within 24 hours, and we’ll promptly address any issues. Your feedback is invaluable in helping us enhance our services and ensure top-notch quality.
The payment method on file is charged two days before the service date. Cancel within 48 hours before your cleaning and receive a full refund. Please allow 3-5 business days for bank processing times. This cancellation policy supports our housekeeping team’s wages and provides stability to our employees.
TRUST & SAFETY
All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people who apply end up working as a Queens of Clean certified cleaner
Yes, all our cleaning technicians are fully insured for your peace of mind. Your property and belongings are protected in the unlikely event of any accidents or damages. Our cleaning technicians uphold the highest standards of cleanliness and professionalism.
Should the cleaning service not meet your expectations, please contact us within 24 hours, and we’ll promptly address any issues. Your feedback is invaluable in helping us enhance our services and ensure top-notch quality.
Yes! Our booking page is safeguarded by extended validation SSL encryption. Our booking form is equipped with a layer of 256-bit security to further protect your data. Credit card transactions are securely processed by Stripe, utilizing their 256-bit security protocol. We do not store credit card numbers in our system; only a token is retained, allowing us to process charges securely. Your security is of utmost importance to us, and we are dedicated to maintaining the highest standards of protection for your information.
our housekeepers consistently exercise caution to respect your home and personal belongings, accidents may occur on rare occasions. If you have any sentimental or valuable items that you deem irreplaceable, we kindly ask you to set them aside in a secure location before your scheduled service. Should you return home to find any unexpected issues, please reach out to us via email at support@queensofclean.com
Your health and safety are our top priorities. If preferred, our team will wear masks, and gloves during every cleaning appointment. Please inform us accordingly.
Your 100% satisfaction is our priority! We take pride in the quality of our work and stand behind every cleaning service we provide. If you’re not completely satisfied with the results, please let us know, and we’ll make it right.
OFFICE/MOVE IN/MOVE OUT & POST-RELATED CLEANING
To see what’s included in the move-in/move-out clean, please check out our cleaning checklist here:
To see what’s included in the post-construction cleaning, please check out our cleaning checklist here: yourqueensofclean.com/checklist
We strive to simplify this process for you. You can reach our office at 704-232-3997 or complete the quote form to obtain an estimate. We will arrange a brief site visit for a walkthrough to finalize the quote.